Responsible Gaming
Introduction
At Mystake, we are committed to promoting responsible gaming. Gambling should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Please gamble within your means and only spend what you can afford to lose.
If you ever feel that your gambling is becoming a concern, help and support are available. We encourage all players to set limits and play responsibly.
Age Verification
Mystake is only available to individuals who are 18 years of age or older (or the legal age for gambling in your jurisdiction). We take age verification seriously and reserve the right to request proof of age at any time.
If you are under the legal age to gamble, please do not use this service. If you are aware of anyone underage gambling, please report it to our customer support team.
Warning Signs of Problem Gambling
Please be aware of the following warning signs that may indicate problem gambling:
- Chasing losses by gambling with more money to recover previous losses
- Spending more time and money on gambling than intended
- Hiding gambling activity or lying to friends and family about gambling
- Gambling to escape problems, stress, anxiety, or depression
- Borrowing money to fund gambling activities
- Neglecting work, family, or social responsibilities due to gambling
- Feeling restless or irritable when not gambling
- Failed attempts to cut down or stop gambling
- Risking important relationships, jobs, or opportunities because of gambling
- Using gambling as a source of income
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Safer Gaming Features
Mystake provides a range of tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you wish to deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a specific timeframe
- Reality Checks: Receive regular reminders about how long you have been playing and how much you have spent
- Session Time Limits: Automatically log out after a predetermined period of play
- Self-Exclusion: Temporarily or permanently exclude yourself from your account, preventing access for a set period
- Account Closure: Close your account permanently if you wish to stop gambling entirely
To access these tools, please visit your account settings or contact our customer support team for assistance.
Support Organizations
If you are experiencing problems with gambling, professional help is available. We strongly encourage you to reach out to one of the following organisations:
United Kingdom
- GamCare: Free, confidential support for anyone concerned about their own or someone else's gambling. www.gamcare.org.uk
- GamStop: The National Self-Exclusion Scheme for problem gamblers in Great Britain. www.gamstop.co.uk
- Gamblers Anonymous: Free peer support groups for people with gambling problems. Phone: 08700 88 40 47
- National Problem Gambling Clinic: NHS specialist treatment service. www.cnwl.nhs.uk
International Support Services
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung – www.bzga.de
Need Help?
If you or someone you know is struggling with gambling, please reach out for support today. There is no shame in asking for help. Professional counsellors and support services are available 24/7 and are here to assist you.
Your wellbeing is important to us. Contact one of the organisations listed above or speak to our customer support team if you need further assistance or wish to access self-exclusion options.
Contact Mystake Customer Support
If you have questions about our responsible gaming policies or need assistance with self-exclusion and safer gaming tools, please contact our customer support team. We are here to help.